Terms and Conditions

  1. Ordering and Payment
    • 1.1 Orders can be placed on the telephone, E-mail or through our website.
    • 1.2 We accept all major credit cards. When processing an order on the web site all personnal details are held on secure server. Once processed all credit/debit card details are deleted from our system. Goods will not be despatched until paid for in full. Cheques must be made payable to Carnmeal Cottage.
    • 1.3 All orders will be sent by post or courier. The costs of delivery is dependent on the product weight. This costs can be seen on your "shopping trolley" when placing your order or if a telephone order you will be informed at the time of ordering. The costs of delivery outside the UK mainland and certain parts of the Scotish Highlands are available upon enquiry.
    • 1.4 All prices are displayed inclusive and exclusive of VAT and relate to interent, email or telephone orders only. An invoice will be sent with each order. The invoice number must be quoted on any query or correspondence.
    • 1.5 All prices shown are valid at the time of placing the order. We reserve the right to alter prices if the required delivery date is beyond 10 working days of placing order.
  2. Deliveries and Dispatch
    • 2.1 It is expected that all orders, unless you wish otherwise, will be despatched within 4 working days. If you require goods within a specific time please let us know by email or telephone.
    • 2.2 Damages and shortages must be reported within 24 hours of receiving the order.
    • 2.3 If you do not receive your order within 10 working days of placing your order, or you have not received it by an agreed date please contact us.If you do not receive your order within 10 working days of placing your order, or you have not received it by an agreed date please contact us.
    • 2.4 When placing your order you are given a choice of delivery by 1st class post or next working day Express Delivery. Next day express delivery will either be by Royal Mail Special Delivery or Next Day Courier Service. It is the customers responsibility to ensure somebody is at the delivery address to take delivery. Express Delivery can be any time up to 5.30pm. The same day despatch of Express Delivery orders can only be guaranteed on retail orders placed before 2.30pm and trade orders placed before 1 oclock.
    • 2.5 Carnmeal Cottage can not be held responsible for any subsquential loss.
  3. Returned Goods

    Retail Orders

    • 3.1 Where it is not the fault of Carnmeal Cottage, and you wish to return goods which are not faulty these can be exchanged or refunded within 7 days of receiving the goods. After that period we may make a handling charge of 10% of the original purchase price. This is waived where goods are exchanged. The original cost of postage and packing is not refundable. Refunds will only be considered for goods returned within 21 days of their despatch date. If you require to return goods and replace them with alternative products no handling charge made however Carnmeal Cottage are not responsible for resulting carraige costs
    • 3.2 Goods, for whatever reason, can only be returned with the prior approval of Carnmeal Cottage. Please return goods with their original packaging. Carnmeal Cottage can accept no responsibility for the transit of goods being returned to us.
    • 3.3 You have the right to cancel any order up to 7 days after ordering.

    Trade Orders

    • 3.4 Where it is not the fault of Carnmeal Cottage goods can only be returned with the permission of Carnmeal Cottage by emailing trade.enquiries@carnmeal.com quoting order number. Carnmeal Cottage will reply giving you a Unique Return Number. All goods must be returned in a resalable conditions in their original packaging. The value of goods minus 10% for handling will be credited to the customer account against subsequent orders.
    • 3.5 Carnmeal Cottage cannot be held responsible for the transit of goods being returned to us.
  4. Products
    • 4.1 All products, unless stated otherwise, are made from artificial materials. Any references to flowers, leaves etc. relate to man-made products.
    • 4.2 All references to gold, silver, pearl, crystal etc. relate to colour and not the actual material of which products are made.
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